1 reviews | Active since Jun 2016
Unprofessional customer service
<p>Telephoned customer services at Loot.co.za on 31 May with a complaint about their shambolic packaging. Very poorly handled by Tammy of customer services. Asked to speak to the CEO, was told this was not allowed. Spoke to the receptionist who promised to get back to me. Haven't heard a word by 17:00 on 1 June. Tried to telephone Loot at 16:48 and no answer and no facility to leave a message. It seems as though no-one is interested at Loot in ensuring customer satisfaction.</p>
Hello Fran,
Sorry to hear of your disappointment and that your order wasn't packaged as desired.
We will certainly take your feedback into consideration and will speak to the relevant departments.
We have rep**** to your email that you sent on yesterday please let us know if you are happy with the temporary resolution.
Kind regards
Laura Seymour
Customer Service Manger
Hello Fran,
Sorry to hear of your disappointment and that your order wasn't packaged as desired.
We will certainly take your feedback into consideration and will speak to the relevant departments.
We have rep**** to your email that you sent on yesterday please let us know if you are happy with the temporary resolution.
Kind regards
Laura Seymour
Customer Service Manger