HM
Harma M
1 reviews | Active since Feb 2010
19 Apr 2016, 12:54
********* business practice
<br> <br> I ordered some kitchen stuff for my wife and she doesn't like the product because it's too small, I called the call centre for the returns, to my surprise I'm told I have to arrange and pay for that service what on earth is this? I have never heard this kind of ********* practice. I have returned a lot of goods on take a lot , bid or buy , catch of the day without surprises or hidden agendas why don't you have your ********* practice on returns visible so that you don't have to sent it to us when they are issues <br>
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Loot.co.za's replyOfficial
19 Apr 2016, 15:21Hello hmotsi,
Like most retail stores, the responsibility for returning items that are not damaged, faulty or sent in error lies with the customer.
We assure you this is a part of our returns policy and forms part of our terms and conditions. This is not hidden on our website.
Of course, if an item arrives damaged, faulty or sent in error, we will certainly carry the costs of the return as part of our ethical responsibility to our customers.
We will certainly take your feedback into consideration offer a free return service for voluntary returns.
Kind regards
Laura Seymour
-Customer service manager
Like most retail stores, the responsibility for returning items that are not damaged, faulty or sent in error lies with the customer.
We assure you this is a part of our returns policy and forms part of our terms and conditions. This is not hidden on our website.
Of course, if an item arrives damaged, faulty or sent in error, we will certainly carry the costs of the return as part of our ethical responsibility to our customers.
We will certainly take your feedback into consideration offer a free return service for voluntary returns.
Kind regards
Laura Seymour
-Customer service manager
Loot.co.za's reply19 Apr 2016, 15:21
Official
Hello hmotsi,
Like most retail stores, the responsibility for returning items that are not damaged, faulty or sent in error lies with the customer.
We assure you this is a part of our returns policy and forms part of our terms and conditions. This is not hidden on our website.
Of course, if an item arrives damaged, faulty or sent in error, we will certainly carry the costs of the return as part of our ethical responsibility to our customers.
We will certainly take your feedback into consideration offer a free return service for voluntary returns.
Kind regards
Laura Seymour
-Customer service manager
Like most retail stores, the responsibility for returning items that are not damaged, faulty or sent in error lies with the customer.
We assure you this is a part of our returns policy and forms part of our terms and conditions. This is not hidden on our website.
Of course, if an item arrives damaged, faulty or sent in error, we will certainly carry the costs of the return as part of our ethical responsibility to our customers.
We will certainly take your feedback into consideration offer a free return service for voluntary returns.
Kind regards
Laura Seymour
-Customer service manager