********* business practice
Last week a whole lot of us ordered some of your Caran D'ache Supracolor pencils for the price of R197. After a whole long ******** story why the orders couldn't be met you offered to give everyone a R100 voucher. Well guess what. I didn't receive one. And then have some snot on FB telling me all clients relieve a voucher. I want my voucher for all the inconvenience caused and just for ****ing me off even more you can courier my new item to me on your own cost. Never ever have I been treated like this as a paying customer. Last time ever I shop with you!
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Loot.co.za's replyOfficial
15 Mar 2016, 11:17Hello Chaniev,
Please accept our sincere apologies for the disappointment.
We assure you that the explanation we have provided is 100% truthful.
Loot certainly does not believe in engaging in any ********* business practices. We would never intentionally load a price that we knew was incorrect. This was purely a data error that came through from our suppliers.
Of course, we loathe to cancel our customer orders under any circumstances and so it was with huge regret that we were not able to complete the order at such a significant loss.
We trust you did receive the email confirming your voucher earlier this morning.
Once again, we truly regret the disappointment caused.
Kind regards,
Wardah
- Acting Customer Services Manager
Please accept our sincere apologies for the disappointment.
We assure you that the explanation we have provided is 100% truthful.
Loot certainly does not believe in engaging in any ********* business practices. We would never intentionally load a price that we knew was incorrect. This was purely a data error that came through from our suppliers.
Of course, we loathe to cancel our customer orders under any circumstances and so it was with huge regret that we were not able to complete the order at such a significant loss.
We trust you did receive the email confirming your voucher earlier this morning.
Once again, we truly regret the disappointment caused.
Kind regards,
Wardah
- Acting Customer Services Manager
Loot.co.za's reply15 Mar 2016, 11:17
Official
Hello Chaniev,
Please accept our sincere apologies for the disappointment.
We assure you that the explanation we have provided is 100% truthful.
Loot certainly does not believe in engaging in any ********* business practices. We would never intentionally load a price that we knew was incorrect. This was purely a data error that came through from our suppliers.
Of course, we loathe to cancel our customer orders under any circumstances and so it was with huge regret that we were not able to complete the order at such a significant loss.
We trust you did receive the email confirming your voucher earlier this morning.
Once again, we truly regret the disappointment caused.
Kind regards,
Wardah
- Acting Customer Services Manager
Please accept our sincere apologies for the disappointment.
We assure you that the explanation we have provided is 100% truthful.
Loot certainly does not believe in engaging in any ********* business practices. We would never intentionally load a price that we knew was incorrect. This was purely a data error that came through from our suppliers.
Of course, we loathe to cancel our customer orders under any circumstances and so it was with huge regret that we were not able to complete the order at such a significant loss.
We trust you did receive the email confirming your voucher earlier this morning.
Once again, we truly regret the disappointment caused.
Kind regards,
Wardah
- Acting Customer Services Manager