Unbelievable POOR service and Operating Procedures.

Couldn't believe it...but going through this site, it seems that I'm not the only one. Order a TV more than 3 weeks ago, while ordering they ask for TV license, which I have provided. A week goes by and I see the order is still on hold, I see the same TV for almost 1k cheaper at Makro...Try to phone Loot, no bueno, mail them, automated message that says they will reply within 72 hours. That didn't happen.

As per their site, my early delivery and latest delivery date is today, 26AUG. Order status is processed but dispatch is on hold, so I call them and finally get hold of someone. The lady (which was very nice and polite, she deserves a medal) explained to me that I need to provide my TV license number AGAIN, that is why it is in hold.

Why no one has called me in the past 3 weeks to get this info AGAIN, is beyond me. What would have happened if I never called? This is VERY POOR and unacceptable, I feel bad for the service consultants working there.