Unacceptable service from loot.co.za

For my last 3 transactions at loot.co.za I have received no email or any other notification to inform me that my parcel was ready for collection. The first time (September 2018) I was told by the receptionist at the Westlake office that they were having problems sending notifications to icloud email addresses; the second time (November 2018) I was told that the confirmation had in fact been sent and that I should have received it), despite my protestations that I had not.

Today, 3 months after the first transaction, I went to the Westlake office again to pick up another parcel and was once more informed by the same unhelpful receptionist that loot.co.za was still having problems sending notifications to icloud email addresses.

There were no such problems in March 2018, when I ordered a tv through loot and promptly received a notification at my icloud email address that the parcel was ready for collection.

No notifications were ever sent to my cellphone

This is really poor service and I will certainly never buy any items through loot.co.za again My online experiences with take-a-lot was infinitely better!