Unacceptable service

I placed an order on Wednesday evening (the product was in stock and there was a 24hour turnaround time on shipping.) I then selected the priority courier which is an additional fee for next day delivery and it was confirmed that the order would arrive by Friday.

On Friday the item was still in a “packing” status and when I called to find out what is going on I was told that there is a backlog at the warehouse but it was still going to be shipped and delivered on Friday. By Friday afternoon the order had still not shipped and the status had not changed so I called AGAIN and was told it had not left the warehouse but it would be delivered today.

It is now 14:00 and the order is still in Cape Town!!!!! I phoned and the consultant advised that the parcel is on route and will be delivered yesterday, I checked with FedEx and I get told that it is still on the plane in Cape Town. As a result of this delay my partner is now losing income and this is causing a business disruption. I have now paid an additional fee for a service that I have not received and I have had no communication from you to advise that there is a delay with this order and I have had to constantly phone in to find out what is going on.

Ontop of this I phoned the courier company this morning and the parcel is still sitting in Cape Town, when telling them that this was a priority order they advised that it had not been flagged as a priority order on Loots side (even though I specifically selected priority because it was an urgent order that we could not find at the shops) . This service is absolutely disgusting and unacceptable