LS
Louise S
1 reviews | Active since Apr 2013
15 Oct 2015, 09:30
Unacceptable service
On the 3rd of October I ordered the Yorkshire Beverage Dispenser (8L) online from [URL Removed] because they offered it at the best discounted price and had the item in stock. 11 days later, 14th October (delivery was supposed to have taken place already), I receive an email stating the following: \Although there was stock available at the time you placed your order...Unfortunately our suppliers ran out of stock just before we were able to secure your item. We have cancelled this item from your order.Please accept our sincere apologies that we were unable to secure this item for you and that this information was not available sooner.We have refunded the R390.00 to your Loot account
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Loot.co.za's replyOfficial
15 Oct 2015, 11:13Hello LF Smit,
We are so sorry about this cancellation and for the disappointment caused to you.
At the time you ordered the item, our suppliers were showing that they had stock, and therefore we should have been able to obtain the item within the time we quoted. After we had placed our order with our suppliers they indicated that they would not be able to supply this item to us. Unfortunately due to an internal error we did not notify you of this promptly. We are so sorry about this.
We are working together to find more ways to avoid this from occurring in future.
Please do forward us your bank account details and we will be sure to process your refund as quickly as possible.
Please accept our sincere apologies for the inconvenience and disappointment caused to you.
Kind regards,
Beryl Jearey.
Loot.co.za Customer Services Manager
We are so sorry about this cancellation and for the disappointment caused to you.
At the time you ordered the item, our suppliers were showing that they had stock, and therefore we should have been able to obtain the item within the time we quoted. After we had placed our order with our suppliers they indicated that they would not be able to supply this item to us. Unfortunately due to an internal error we did not notify you of this promptly. We are so sorry about this.
We are working together to find more ways to avoid this from occurring in future.
Please do forward us your bank account details and we will be sure to process your refund as quickly as possible.
Please accept our sincere apologies for the inconvenience and disappointment caused to you.
Kind regards,
Beryl Jearey.
Loot.co.za Customer Services Manager
Loot.co.za's reply15 Oct 2015, 11:13
Official
Hello LF Smit,
We are so sorry about this cancellation and for the disappointment caused to you.
At the time you ordered the item, our suppliers were showing that they had stock, and therefore we should have been able to obtain the item within the time we quoted. After we had placed our order with our suppliers they indicated that they would not be able to supply this item to us. Unfortunately due to an internal error we did not notify you of this promptly. We are so sorry about this.
We are working together to find more ways to avoid this from occurring in future.
Please do forward us your bank account details and we will be sure to process your refund as quickly as possible.
Please accept our sincere apologies for the inconvenience and disappointment caused to you.
Kind regards,
Beryl Jearey.
Loot.co.za Customer Services Manager
We are so sorry about this cancellation and for the disappointment caused to you.
At the time you ordered the item, our suppliers were showing that they had stock, and therefore we should have been able to obtain the item within the time we quoted. After we had placed our order with our suppliers they indicated that they would not be able to supply this item to us. Unfortunately due to an internal error we did not notify you of this promptly. We are so sorry about this.
We are working together to find more ways to avoid this from occurring in future.
Please do forward us your bank account details and we will be sure to process your refund as quickly as possible.
Please accept our sincere apologies for the inconvenience and disappointment caused to you.
Kind regards,
Beryl Jearey.
Loot.co.za Customer Services Manager