Unacceptable delivery time and terrible customer service

My significant other bought a kettle from the Loot website thinking that their service would be as good as any other delivery service. She bought the kettle on the 2nd of June 2020, paid for express shipping and was told that the kettle would arrive by the 5th of June. The kettle was not even packed and ready to be shipped for a very long time. At the moment the kettle is ready to be shipped, but has not left the warehouse.

For context, it is now the 18th of June and the kettle that should have arrive two weeks ago has not arrived. She is planning to move very soon and needs the kettle as soon as possible because boiling water on the stove is an absolute waste of time in this amazing day and age where we have electric kettles that do the job in more than half the time.

Loot has done their absolute best to avoid contact with my significant other. ^ emails, multiple tweets and multiple failed calls have received not even a whisper of a response.

She is a very understanding person and takes into account that logistics might be a tough job during this very trying time. Even so, this is utterly unacceptable especially because there has been no response from Loot regarding this issue.

If you have any respect for yourself as a company I suggest you at least get back to her.