Unacceptable customer service and shipping times

On the 17th of May, I ordered a book from Loot which on the product page said that dispatch would be between 7-12 working days which worked perfectly for me because I had ordered it well in advance needing it for the 16th of June. Once I had purchased it, the order information said that it would be dispatched between the 5th and the 7th of June.

On the 6th of June I received an email from Loot to say that dispatch had been delayed to the 8th. I was unimpressed but remained calm and emailed them back asking whether the order would arrive in time for the 16th of June, when I needed it. I was rather annoyed by the customer service consultant who rep**** to my email. The consultant rep**** saying that, as mentioned in the previous email, it would be dispatched on the 8th of June. I felt that was rather audacious of them as that was not at all what I had asked. This person just assumed I hadn't read the email properly and decided to be superior when in reality they just made a fool out of themselves and annoyed me by not understanding the fact that there is a vast difference between dispatch and delivery. I was asking when it would be delivered, not dispatched, however, I decided to leave it there and just said that I would be satisfied as long as the order got here on time.

On the 8th of June, the date the order was delayed to, I received another email from Loot stating that dispatch of my order had been delayed yet again and should be dispatched by the 13th of June. At this point I just about hit the roof since I was previously unhappy the order had been delayed and due to my run-in with that customer service representative. Now I needed to worry that my order possibly won't arrive in time which would cause a host of issues for me. I emailed Loot again detailing my disappointment, the inconveniences caused and the fact that I urgently needed the order. I also asked why they had been delayed again.

The email I received back served to further infuriate me. Practically all it said was that they apologize for any inconvenience caused and would attempt to get my order to me as soon as possible. All my questions and concerns were ignored for an apology I didn't even want; at this point I wanted action and a solution for the issue at hand. By paying them according to the product advertised there was an agreement that the product should be dispatched in 7-12 working days as that is what the product page stated. This is completely unacceptable and I am extremely unhappy.

I have had positive experiences with Loot in the past so this saddens me greatly to write this review but I am not getting action and I am fed up now because through this whole process Loot customer service has made me feel like they have no interest in assisting me or appeasing me in some way.

This kind of service is completely unacceptable.