Took my payment but placed no order

<p>I placed and payed for an order (for R312.00) on Friday but at checkout I got an error message stating that payment could not be processed at the moment. The payment however has gone off on my bank account and the order hasn't been acknowledged. I have contacted customer service via email twice and nothing has been done. No one has bothered to contact me. I think loot plans on keeping my money. If I don't get a response by Tuesday I will be going to the consumer commission. I have been a loyal customer and I think your service is disgusting. </p>