Took my money but yet still no service delivered

While looking for Christmas gifts for my family, Loot.co.za had what I was looking for when none of the other eCommerce stores did. I placed my order and they confirmed that I could expect delivery by the 18th of December at the Clicks Store closest to me. Allowing for the silly season, I waited until the 23rd, then went to the store to collect my goods as I had still not received any communication from them. To my dismay my shipment was not there. I then phoned their offices in Cape Town to be told that part of my order had not arrived from the supplier. When I requested a commitment as to resolution, I was told that they cannot give me one, also that I could expect delivery 6 January 2020. I questioned why I was not being communicated to regarding the issue as well as how they could be marketing goods that are not available? They would not commit. They have already taken my money and are benefiting on the interest of my money but yet no service has been delivered. All I get from them is an email every time I query stating "we apologize for the inconvenience". How can a company openly take your money without any level of accountability. No wonder they are called Loot, it seems that they are looting there patrons. Stay away from the abomination, I will be advising Discovery not to use them as a preferred partner.