1 reviews | Active since Mar 2009
Too long
<p>I can order stuff from China and have it in SA quicker than an SA based company get it from province to province. Ordered some thing on the 13th of July and todat is the 27th. 14 days have passed and still no parcel. Even paid extra for delivery.</p> <p> </p> <p>Tracking number :PE ********** 29ZA</p> <p> </p> <p> </p>
Hi Jerry,
Sorry to hear of your disappointment.
Many items on our website are dispatched within 24 hours. These items are listed as "in stock" and "dispatched within 24 hours" on our website and refers to items in our warehouse.
However, the items you ordered are listed as "dispatched within 4-7 working days". We are sorry if you may have missed the delivery time quoted during checkout, when placing your order on our website.
Please refer to the delivery notification email we sent on 20 July, confirming the dispatch of your order. We can confirm the parcel has been at your post office since 26 July.
Please don't hesitate to contact us directly should this not be the case, so we can investigate further.
Kind Regards,
Laura Seymour
-Loot.co.za Customer Service Manager
Hi Jerry,
Sorry to hear of your disappointment.
Many items on our website are dispatched within 24 hours. These items are listed as "in stock" and "dispatched within 24 hours" on our website and refers to items in our warehouse.
However, the items you ordered are listed as "dispatched within 4-7 working days". We are sorry if you may have missed the delivery time quoted during checkout, when placing your order on our website.
Please refer to the delivery notification email we sent on 20 July, confirming the dispatch of your order. We can confirm the parcel has been at your post office since 26 July.
Please don't hesitate to contact us directly should this not be the case, so we can investigate further.
Kind Regards,
Laura Seymour
-Loot.co.za Customer Service Manager
That is very odd because last night I checked it was still in transit and now after my review it is in the post office.
That is very odd because last night I checked it was still in transit and now after my review it is in the post office.
Hi Jerry,
When checking the tracking on the SA Post office website, we noticed that the parcel is still considered "in transit" even though it has reached your local post office, so we understand how this could have been confusing.
We have provided feedback to the SA post office about this and their current terminology.
Please let us know if there is anything else we can help you with.
Kind Regards,
Laura Seymour
-Loot.co.za Customer Service Manager
Hi Jerry,
When checking the tracking on the SA Post office website, we noticed that the parcel is still considered "in transit" even though it has reached your local post office, so we understand how this could have been confusing.
We have provided feedback to the SA post office about this and their current terminology.
Please let us know if there is anything else we can help you with.
Kind Regards,
Laura Seymour
-Loot.co.za Customer Service Manager