They have no clue

<p>Placed an order via bid or buy and paid for it on 29 November. Despite stating that the item was in stock I was told that the item would be despatched on or before 19th of December. Having not heard from them by the 20th I called to enquire but they told me there is a problem with their supplier. I then received an e-mail apologising for the delay. Although I appreciate the apology it did not help the fact that the item was not available and therefore I would not get it before Christmas. I then called back and they offered to courier a similar item overnight. I accepted the compromise. tis was on the22nd of December and today is the east of December and I still have not received the item. Nobody has bothered to phone or to enquire if the item was received. Once again just another example of lack of customer service in South Africa.</p>