They call it Loot because that's what they do to your money

On 27 April I ordered an item that had been advertised via Loot's daily e-mail flyer. There were only 5 of the item and I managed to purchase the 1st one. The transaction was concluded and my credit card was duly billed and an invoice issued. A day later Loot sent me an e-mail saying "Sorry, but the item we advertised was wrong, and actually we want to send you a different item, which is far inferior and is, in fact, technology that is over 4 years old." Of course I objected, and insisted that they deliver the advertised item, which was paid for. In the mean-time, the links to the advertised item have been removed (thank-goodness I took screenshots) and it is as if the item never existed on their website - for the record, links to other items advertised on the same flyer still exist and are fully functional at the time of writing). There was then no further communication from Loot until I followed up a week later asking what the status of the order is. Of course, I now get another story that they are trying to find me a replacement item and that there were problems with their server which meant the item description had become *******ed...so basically a massive BS explanation, AND an outright refusal to commit to a date when they will actually fulfill the order.. Anyway, I have now told them to cancel the order (let's hope they're better at cancelling than delivering...) - which may feel like a victory to Loot, because they do not have to take the loss for their mess-up, but actually they have permanently lost me as a customer (I've spent on average almost R2k per month with Loot over the last 12 months), and hopefully this message will cause other people to think carefully before doing business with them.