The Loot twitter team will resolve your issue

For everyone struggling with orders not coming on time or at all and not being able to reach anyone via phone or email, please try twitter. I had two orders outstanding and kept sending emails and got no response. Luckily one finally arrived but the other was still a problem. In desperation I turned to twitter and sent a DM to @lootcoza and received a response in 3 minutes, the twitter team arranged to ship the in stock item and was still waiting on the outstanding item. The shipment went out later that day and I asked the twitter team to cancel the other item and refund me my money on that item. By the next day the refund had been put through and I picked it up on my card a few days later. If you are having problems, do yourself a favour and contact the Loot twitter team, they are excellent!