The Grinch who stole Christmas..

On the 21st Nov, I ordered a Xmas tree, a book and a snow globe. Shipping 4-10 days, all good, I'll get the prezzies for Xmas... or so I thought. I emailed on them 6/12, followed up with a phone call (also mentioned that their "4-10 days" had been replaced with 4-26 days shipping - which the call centre assured me was a glitch as it would never take that long). On the 8th, they rep**** saying they are waiting for feedback from their suppliers. I sent another mail on the 10th, on the 11th - same generic reply to all response of "we're waiting for feedback". Sent another email on the 13th, wasn't too surprised at the copy/paste reply. Sent another email on the 19th, where they actually responded and said they should ship on the 20th. Guess what... it was delivered on the TWENTY SEVENTH!!! I suppose I must be grateful it's early for 2019!! Needless to say, the picture and the actual tree are universes apart, but I'm not surprised. What poor service, lack of caring, and not even bothering to give me an honest answer. I will rather shop at Raru and Take-a-Lot from now on, you guys suck!