Terrible service with LOOT.co.za

On 12 Aug 2020 7:27:05 PM I created a profile for my husband on Loot.co.za. He wanted to buy a desktop memory kit for his computer and they had it advertised as in stock to the value of R1778. The profile creation and purchase summary went smoothly up to the point where I had to choose an option for delivery. I opted to have it delivered, via Pargo, to our nearest Clicks. The site indicated it would take 4-7 days for the it to arrive there and be available for collection.

As I write this review it is 17 September 2020, therefore more than a month later. We are still waiting to receive the item we purchased. Calls placed to Loot and Pargo deliver only apologies for the inconvenience. Payment has gone through but appears to have been a donation to the company for we have nothing to show for it.

Dear Loot. At this point surely YOU should be calling US to offer a different solution. You have taken our money. Where is our purchase???? It should NOT be our job to fight with Pargo. YOU provided that option. So in the interests of customer service and basic decency, shouldn't YOU locate the item and find a way to meet YOUR end of the agreement, entered into when YOU took our OUR MONEY?!