TERRIBLE SERVICE FROM LOOT.COM

The customer service is non-existent!! I ordered 2 inverters and was told delivery would be 3-4 weeks. We were prepared to wait as inverters are hard to find these days. 4 days before we were due to receive the inverters, I got an email from Loot to say that the supplier is out of stock ......... after waiting a month? Really?!! They cancelled my order and credited my account with the money and said if I wanted the money in my bank account, I must let them know ....... well this all took place on 25th July and they sent me a ticket ID after requesting the money in my bank account (I mean really, it's a no-brainer, they don't have what I want, I need to purchase it elsewhere). By the 28th, I hadn't heard back yet, so emailed again, another ticket ID!! Still waiting, today it's the 2nd August. I am shocked at the customer service. They even have a Loot promise: Loot Promise: "We aim to provide our customers with exceptional customer service, a great shopping experience......." What a lie!!!