Terrible Service

I placed an order with loot.co.za on the 20th of March 2020. Estimated Delivery time was the 6th of April 2020. I understand that the Covid19 lockdown has had an effect on the business's but all online stores were allowed to resume business a while ago already!

I have had no update on my order what so ever. I sent an email to the only email address on their site, ***.

That email was sent on the 28th of May 2020. More than 2 months after the initial order. I received an automated mail back saying the request has been logged the next day.

The date is now the 10th of June and still no correspondence from loot.co.za at all. I tried phoning their number at 4:00PM in the afternoon and I get an answering service telling me working hours are until 6PM and I must phone back when they are open? Which makes no sense as its 2 hours before closing time.

The service is terrible and I will never be using loot.co.za again. All I need to know is, Is the order still coming? If not then I want my money back and I will gladly take my business elsewhere.