Terrible service and no delivery

I placed an order for a book (Marvel encyclopedia - updated edition) on the 6th of January. the delivery time said 4 - 8 working days. when it got close to the 8th working day i called (16 Jan) to follow up. I was told by their consultant that it looks like my order is being dispatched and i should receive in 2 days. then receive an email on the 17th of Jan to say there is a delay and they are following up with their suppliers. I then contacted them again 23 Jan having heard nothing at all back from them. I spoke with Andiswa who promised me she will escalate the query and get back to me. She left a voicemail to let me know she is awaiting info from their ops team and i have not heard back from them since. I then called 26 Jan to try and speak to Andiswa again but was not able to. The consultant said they are waiting on a reply from their operations team, she said the turn around time is 48 hours. so from 23 Jan to date ( 1 Feb 2018) i have still not had a call back or any response from Loot. I asked to speak to a manager who was not available. I left my contact details and asked for it to be escalated but still have not heard anything back. This is my first time using their online buying services but it will definitely be the last. Endless frustration with no accountability and no body gets back to you. This product is still being advertised on various sites' banners and sponsored ads on instagram but they cannot provide you with the item. what is going on there????

This is honestly the worst online shopping experience i have had and definitely taking out all of the convenience that such a service is aimed at providing. It would have been much easier to go to a shop and buy it than wait around for someone to answer a simple question. This was meant as a birthday gift which is now long past and honestly embarrassing. If this is the level of service i am surprised you guys are still in business.