1 reviews | Active since Jun 2016
Terrible service
<p>I bought my husband a gift for his birthday in June and required a return on the 23rd because the item was a faulty piece of plastic junk. It took them 4 days to respond. It was finally collected on the 4th of July. Today is the 18th and we're still no closer to a resolution. I'm really disappointed about how Loot ruined my husband's birthday by firstly, selling junk and secondly, being unable deliver decent and timely service. Loot was my first introduction to online shopping years ago, and I defended them when my friend warned me to stay well away from them earlier this year. Now I see why. She said that they are extremely slow with refunds and fast with excuses. Lesson learned - I will NEVER buy anything from them again. If the money is not returned to my credit card by close of business on Wednesday, I will be speaking to the NCC.</p>
Hi Lizette,
We are very sorry for your and your husband's disappointment.
While we understand your item was not in perfect working order, we can assure you that the brand that you purchased is a reputable brand.
Like with any return, a product needs to be evaluated before a refund can be processed. With electronic products, it is sometimes necessary for a technician to evaluate it and unfortunately, this is sometimes not as fast as we would like. We assure you we always try our best to make this process go as fast as possible.
We sincerely apologise that there was a delay, after our initial response, with our couriers collecting the item. Under these circumstances, we have refunded your credit card in full.
Again we sincerely apologise for your negative experience.
Thank you for the review - it's feedback like yours that's helps us understand how to improve our service so that we can your needs and expectations.
Kind regards,
Laura Seymour.
- Loot.co.za Customer Service Manager
Hi Lizette,
We are very sorry for your and your husband's disappointment.
While we understand your item was not in perfect working order, we can assure you that the brand that you purchased is a reputable brand.
Like with any return, a product needs to be evaluated before a refund can be processed. With electronic products, it is sometimes necessary for a technician to evaluate it and unfortunately, this is sometimes not as fast as we would like. We assure you we always try our best to make this process go as fast as possible.
We sincerely apologise that there was a delay, after our initial response, with our couriers collecting the item. Under these circumstances, we have refunded your credit card in full.
Again we sincerely apologise for your negative experience.
Thank you for the review - it's feedback like yours that's helps us understand how to improve our service so that we can your needs and expectations.
Kind regards,
Laura Seymour.
- Loot.co.za Customer Service Manager