1 reviews | Active since May 2016
Terrible service
<p>After pur presentation pointer form this company low and behold: it is now day 10 and I am still waiting on delivery of this item. Innitially, when I bught this product their website did not state that they were out of stock. Delivery within 2 - 3 working days. Now they are all of a sudden out of stock and waiting on their supplier to deliver. Now they even loaded a R100 voucher to my account..... to d what with I ask you? That still does not solve the problem that I do not have the item I bought?? But they were very quick to charnge my credit card with the purchase and delivery amout. I do not care about the supplier's item I want my item or something similair to my liking with no expsense on my part.</p>
Hello Francois,
As per our telephonic conversation, again we apologise profusely for the delay in dispatching your order.
The stock shortage at our supplier was unexpected. Unfortunately on occasion, stock can suddenly run out at the last minute. If this occurs, we will always source from alternative suppliers where possible and truly regret if this causes any delay.
As promised, we have upgraded the delivery service so that your order reaches you within 1 day of dispatch. We have also ordered an another model and will send you which ever one arrives first to our warehouse.
Thanks again for your patience.
Kind Regards,
Laura Seymour.
- Loot Customer Service Manager
Hello Francois,
As per our telephonic conversation, again we apologise profusely for the delay in dispatching your order.
The stock shortage at our supplier was unexpected. Unfortunately on occasion, stock can suddenly run out at the last minute. If this occurs, we will always source from alternative suppliers where possible and truly regret if this causes any delay.
As promised, we have upgraded the delivery service so that your order reaches you within 1 day of dispatch. We have also ordered an another model and will send you which ever one arrives first to our warehouse.
Thanks again for your patience.
Kind Regards,
Laura Seymour.
- Loot Customer Service Manager