Terrible Customer Service

I placed an order online with loot.co.za and understood it would take up to 20 days for the package to be delivered to my given address. After 20 days I received a dispatch notification with a tracking number.

As most of us do, I found the courier service loot uses and my parcel was still in transit. 2 days after the expected delivery date, my package was still in transit, I decided to call loot.co.za and they told me my package had already been delivered to the nearest post office 2 days ago.

Apparently in there eyes, the nearest post office is an hour and a half away from my given address. I asked them if they could kindly rectify this and have it sent to a post office closer to me (there are 4 within a 10 km radius). I was rudely told that they "cannot advise" and was told to "just collect it from the designated post office".

To add even more frustration to this situation I have yet to receive a delivery notification and would never know where and when my parcel was delivered unless I called and chased them constantly.

This Service was absolutely terrible and will not use or recommend Loot.co.za to anyone.