Terrible customer service

Ordered two items from them on 10/02/20, confirmation email said the latest it would be dispatched was 20/02/20. After no notifications from them by the 21st I emailed them to find out the status of the order. Waited another day before they rep**** saying one item wasnt in stock at the supplier and they're only sending the one item. Told them to refund the entire order and cancel it because I only really wanted the item that wasnt in stock. Despite me telling them this on the Friday they went ahead and sent me the item on Monday afternoon. Shocking service considering I had to contact them to find out what the delay was on my order AND they still disregarded my instructions for the order after that and sent it anyway. First and last time I'll deal with Loot.