TERRIBLE CUSTOMER CARE & SERVICE

Below is my experience shared in an email to Darion from Loot.co.za wherein i complain about the service I received. Since I sent the below email on Monday evening (19/03/2018), I haven't even received a response, nor even a call or any follow up in regard to the incident.

"I am LIVID with this entire process. I told you last week already to change the delivery address because I wouldn't be available to receive it, since there was a delay in the delivery, and you refused to comply with my request, which had you done, we would not be in this current predicament

I don't care what you do with the item that was delivered, that is not my problem any longer. I paid for a non-tempered product, and that is what I will receive. A new product will be delivered to the above stipulated address and I want it by LATEST Friday 23/03/2018

WHO IS K.KHAN???!!! and how in the HELL can the couriers (FEDEX) allow anyone with the same surname to sign for a package? Why do they not know how to READ, WHY do they NOT phone the client/recipient to ensure that the package is being delivered to the correct person?

Should I not receive the product by the above date, I will be posting a review and complaint on Hello Peter"