HM
Hans-Willem Moolman
1 reviews | Active since Dec 2015
23 Dec 2015, 16:25
Supplier not agreeing to refund
On the 29th of July 2015, I bought a Severin S2+ fully automatic coffee machine from [URL Removed] Only 3 months thereafter, it started giving problems. Only once in about 20 coffees, the coffee will \snap out"and go underneath in the drip tray and grounds container"
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Loot.co.za's replyOfficial
24 Dec 2015, 11:44Hello Karoo0077,
We are sorry to hear of your disappointment.
We can confirm that we have sent the machine to the agents for assessment for a second time, and we will provide their further feedback as soon as possible.
We assure you that if the item if the fault described was due to a manufacturing error, we would certainly refund you in full. All products we sell have an imp**** warranty up to six months and we do honour this.
However, the machine was sent in to the agents for Severin, who confirmed that the machine is definitely not faulty. The agent then came to our offices to demonstrate the machine to assure us that the unit functions correctly. The brew unit was replaced for your peace of mind and to clearly show that this part of the machine is not the cause of any leaking. The agent's feedback was that, in their experience, the only explanation for the occasional leaking is likely the grounds not being cleaned out correctly.
Again, we are sorry for your experience and will ensure to update you as soon as we can.
Kind Regards,
Wardah
- Customer Services Specialist
We are sorry to hear of your disappointment.
We can confirm that we have sent the machine to the agents for assessment for a second time, and we will provide their further feedback as soon as possible.
We assure you that if the item if the fault described was due to a manufacturing error, we would certainly refund you in full. All products we sell have an imp**** warranty up to six months and we do honour this.
However, the machine was sent in to the agents for Severin, who confirmed that the machine is definitely not faulty. The agent then came to our offices to demonstrate the machine to assure us that the unit functions correctly. The brew unit was replaced for your peace of mind and to clearly show that this part of the machine is not the cause of any leaking. The agent's feedback was that, in their experience, the only explanation for the occasional leaking is likely the grounds not being cleaned out correctly.
Again, we are sorry for your experience and will ensure to update you as soon as we can.
Kind Regards,
Wardah
- Customer Services Specialist
Loot.co.za's reply24 Dec 2015, 11:44
Official
Hello Karoo0077,
We are sorry to hear of your disappointment.
We can confirm that we have sent the machine to the agents for assessment for a second time, and we will provide their further feedback as soon as possible.
We assure you that if the item if the fault described was due to a manufacturing error, we would certainly refund you in full. All products we sell have an imp**** warranty up to six months and we do honour this.
However, the machine was sent in to the agents for Severin, who confirmed that the machine is definitely not faulty. The agent then came to our offices to demonstrate the machine to assure us that the unit functions correctly. The brew unit was replaced for your peace of mind and to clearly show that this part of the machine is not the cause of any leaking. The agent's feedback was that, in their experience, the only explanation for the occasional leaking is likely the grounds not being cleaned out correctly.
Again, we are sorry for your experience and will ensure to update you as soon as we can.
Kind Regards,
Wardah
- Customer Services Specialist
We are sorry to hear of your disappointment.
We can confirm that we have sent the machine to the agents for assessment for a second time, and we will provide their further feedback as soon as possible.
We assure you that if the item if the fault described was due to a manufacturing error, we would certainly refund you in full. All products we sell have an imp**** warranty up to six months and we do honour this.
However, the machine was sent in to the agents for Severin, who confirmed that the machine is definitely not faulty. The agent then came to our offices to demonstrate the machine to assure us that the unit functions correctly. The brew unit was replaced for your peace of mind and to clearly show that this part of the machine is not the cause of any leaking. The agent's feedback was that, in their experience, the only explanation for the occasional leaking is likely the grounds not being cleaned out correctly.
Again, we are sorry for your experience and will ensure to update you as soon as we can.
Kind Regards,
Wardah
- Customer Services Specialist