1 reviews | Active since Mar 2009
Still waiting (impatiently)
Ordered the Jamie Oliver block knives set on 14 Jan. Was told dispatch will be on 26 Jan. Got an email on 21 Jan to say that payment was not received , phoned them to find out what is going on only to be told it was a fault on their system and product will be delivered. Phoned twice after that to confirm that everything is in order. Phoned again today to eventually be told Discovery did not allocate the miles (none of the call centre people picked this up!!!) and I must do the payment. They also confirmed that as the product has been ordered it should still be dispatched today. After payment and phoning again to confirm that it will be dispatched (which was confirmed) I received an email stating that the estimated date is now hopefully on the 29th!!! How is this possible. This company provides no feedback, their employees are not properly trained and they should not be a Discovery partner. I will definitely complain to Discovery as well. Your company is disgusting and unreliable and your staff either unable to read and write or you just don't care to train them properly. What was supposed to be a 5-8 delivery time is now already 2 weeks and most likely longer. Viva [URL Removed]
We are so disappointed to hear about your experience with us.
We can confirm that our finance person had emailed you on the 21-01-2016 advising of the problem with the Discovery payment. Unfortunately, this does occur occasionally and is completely out of our control. We do try our best to advise the customer of the problem as soon as possible.
We had also chosen to still progress with the order even though the payment failed, in order to prevent any delays with the order.
We are very disappointed to hear that an agent missed a clear note on the order at the time of your call. We will, of course, treat this matter seriously and address the matter within the team. We appreciate that you have pointed out that refresher training may be required as we would always want to present the best customer services team we can.
The \Jamie Oliver Full Knife Block Set\" is expected any day now as it had to be sourced from a supplier a little further away than expected. We have reversed the delivery charge on the order (credit in your customer account) and will definitely keep a close eye on its progress.
We are so disappointed to hear about your experience with us.
We can confirm that our finance person had emailed you on the 21-01-2016 advising of the problem with the Discovery payment. Unfortunately, this does occur occasionally and is completely out of our control. We do try our best to advise the customer of the problem as soon as possible.
We had also chosen to still progress with the order even though the payment failed, in order to prevent any delays with the order.
We are very disappointed to hear that an agent missed a clear note on the order at the time of your call. We will, of course, treat this matter seriously and address the matter within the team. We appreciate that you have pointed out that refresher training may be required as we would always want to present the best customer services team we can.
The \Jamie Oliver Full Knife Block Set\" is expected any day now as it had to be sourced from a supplier a little further away than expected. We have reversed the delivery charge on the order (credit in your customer account) and will definitely keep a close eye on its progress.