Stay far away from Loot.co.za

Save yourself a lot of stress and frustration and NEVER buy from Loot.

Loot only responded and refunded me after a lawyer's letter with demands for finalisation and a refund, was submitted to the acting managing director, Laura Seymour. This was after twelve phone calls to Loot's call centre, six thereof requesting the supervisor in this case, Chriselda van Rooyen, to phone back and update me. The call centre staff themselves became desperate (or so they sounded) because the responsible people did not react.

My order (MKMT-385-B73) to the value of R6079 was cancelled on advice of the Loot call centre after I had discovered that delivery would take more than three weeks. This discovery I made on the "My Order" on Loot's website only AFTER finalising and paying for the order. The confirmation of cancellation promised for the next day (16 November) eventually reached me on the 2nd of December after a letter of demand from my lawyer to Loot's acting managing director to respond within five days.

I fail to understand how any company could employ staff in supervisory capacities who clearly have difficulty in understanding the basic principles of customer service. They only jeopardise their own businesses and chase away prospective and repeat customers – as is clear from the very many negative reviews.