SOLD A SECOND HAND ITEM INSTEAD OF NEW ON LOOT

I RECENTLY BOUGHT A KRUPS COFFEE GRINDER. THIS WAS DELIVERRED BUT ENDED UP BEING A USED ITEM!!!!!! I LOGGED A TICKET EXPECTING AN APOLOGY AND THEM OFFERING TO PICK UP THE ITEM FOR A REFUND BUT NO ..... 10 DAYS LATER I AM EXPECTED TO GO THOUGH HOURS OF ELECTRONIC FORMS - NO ONE HAS CALLED ME ... I DIDN'T MAKE FALSE PROMISES!!! NEVER AGAIN WILL I BUY FROM LOOT.