"Shot through the heart, you're to blame, you give online shopping a bad name"

<p>I am absolutely shocked with the amount of value this company places on the customer. The response time for these people is beyond slow. I recently bought a pop up tent from them and it arrived broken. And yes this could have been anyone and sure you need to make sure it wasn't my fault so send it to the supplier by all means. But I have been struggling with this company for 3 weeks now. First they had payment issues that I still had to sort out and then my tent arrived broken (which I need for my travels through Africa starting Sunday) so you can imagine my need to rush them. And now they say they haven't received the return and the whole process can take up to 3 to 5 weeks. You understand my situation, surely you would do something to ensure customer satisfaction. I am 100 % shocked but mostly disappointed. </p>