Shocking service - Return took 2 weeks

<p>I requested a return and received an email with the details to fill in on the Fedex label etc. </p> <p>Fedex never pitched to pick up my parcel.</p> <p>After a few days, I called Loot and they FINALLY arranged Fedex to actually pick up the parcel</p> <p>This whole process took 2 weeks</p> <p>Dealt with Gill and Laurie - both pathetic in customer service</p> <p> </p> <p>What a dreadful online shopping experience. Don't recommend them at all</p> <p> </p> <p>Stay far away</p>