Shocking Service

Shocking Service. It is now the 4th time that I have contacted Loot I placed an paid for an order on 20/6/2022. Nobody has been in touch with me despite my having phoned on no less than 3 occasions. I did however receive the following notification which has proved meaningless. “Your ticket has been created with the ticket ID 160865 and subject "Fwd: RE: Confirmation of loot.co.za order RGCP-374-B1A0" Someone from our customer service team will review it and respond shortly”

Again nobody has been in touch with me. The original order expected delivery date was 13/7/2022. This never happened and nobody had the courtesy to contact me or tell me what went wrong. I then saw on the website that the order was now due on 25/7/2022. Again nobody told me. Today I went to their office in Westlake only to be told that my order has still not arrived. Once again nobody had the decency to contact me. On speaking to 2 of their staff they were not able to tell me what the problem is nor could they give me any contact details of persons that I could speak to about this disaster. As a result I find their service disgraceful. There is no apparent formal complaint section on your website.