shocking service

ordered book no update on delivery or feedback emailed in, i was given a reword on the policy (agent Jdae) an update on delivery date was suggested I still wait for requested/suggested update 8 days later - no response from agent Jade called in, spoke to Noma, requested to speak to manager/ email or telephone of manager - company policy not to divulge or put through *** was suggested; this is the same address for the ****ty service from before Noma no-surname: company policy not to provide surnames

still no resolution ridiculous not to be able to communicate to the shift supervisor/manager