Shocking aftersales service!!

I wish I had actually researched this company before purchasing. After ordering and waiting an additional 2 weeks from the stated time of delivery, the unit I received did not perform anywhere close to the stated description on their site. TheD-Link DAP-1325 N300 Wi-Fi Range Extender was purported to deliver up to 300Mbps and since my routers speed (also a D-Link is 250Mbps I expected to at least receive the same speed, however the unit only provides 25Mbps. Upon trying to refund the item (on the very same day I received it) I was met by extreme resistance and told that there would be additional courier charges as well as a 20% handling fee as the package was opened. Lesson learnt, never buy from Loot.co.za again and hopefully my review will help others from falling into this trap.