service so bad it rivals ANC service delivery

on the 7th of January 2021 I made an online purchase for a book which Loot needs to make a special order for .I could not understand why a payment needed to be made for stock they don't have but made the payment anyway.

On the 3rd of feb I sent a email to ask about my order and when I can expect the item.I received an email to say "thanks for your patience while we research this information for you" I mailed them again to ask for progress and still awaiting a reply. On the 6th feb I tweeted and tagged loot for a response. still nothing. Today is the 7th of feb and to date their correspondence with their customers are downright despicable. In future I would rather pay more for something at TAKEALOT than to be subjected to such pathetic service!!!!