ZS
Zaheera S
1 reviews | Active since Aug 2009
13 Apr 2016, 16:26
Separate orders from same supplier? Really?
I am a regular customer and often purchase from Loot. However, today I am an extremely irate and frustrated customer. I called Loot and spoke to a consultant named Tumy today 13th April at 13:20. I had several questions which, she had placed me on hold for each question. Her response with most of my questions began with \I think....\". Furthermore, i requested to speak to a superior and even then a clear response was not given until prompted quite firmly. Lastly, but certainly not least, I require at least 6 or more books from one specific supplier. I realize that this is a special order request. However, I fail to understand how a delivery fee must be paid for each invoice simply because the system cannot combine the orders even though they may be from the same supplier. According to Tumy, somebody would call me back within an hour. To this minute, I have received no response."
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Loot.co.za's replyOfficial
13 Apr 2016, 17:00Hello Zaheera Si,
Thank you for your feedback and we are sorry to hear of your frustration.
I've spoken with Tammy the agent you spoke to and she has confirmed she has sent you an email with options on what we can do for you in this case.
Special orders are slightly difficult in that they can take up to 3 months to be dispatched. It is very unlikely that they will arrive at the same time, even if they come from the same supplier. They are often sourced on a case-by-case basis and usually from the individual publisher. We may, on occasion, be able to arrange a consolidated delivery, in order to save you delivery charges.
However, the reason we are not able to consolidate special orders is due to a general policy where we do not hold onto a customer's goods for an extended time, when they have already been paid for.
I will also contact you personally by phone as soon as possible to discuss further.
Kind regards,
Laura Seymour.
- Loot Customer Service Manager
Thank you for your feedback and we are sorry to hear of your frustration.
I've spoken with Tammy the agent you spoke to and she has confirmed she has sent you an email with options on what we can do for you in this case.
Special orders are slightly difficult in that they can take up to 3 months to be dispatched. It is very unlikely that they will arrive at the same time, even if they come from the same supplier. They are often sourced on a case-by-case basis and usually from the individual publisher. We may, on occasion, be able to arrange a consolidated delivery, in order to save you delivery charges.
However, the reason we are not able to consolidate special orders is due to a general policy where we do not hold onto a customer's goods for an extended time, when they have already been paid for.
I will also contact you personally by phone as soon as possible to discuss further.
Kind regards,
Laura Seymour.
- Loot Customer Service Manager
Best regards,
Loot.co.za's reply13 Apr 2016, 17:00
Official
Hello Zaheera Si,
Thank you for your feedback and we are sorry to hear of your frustration.
I've spoken with Tammy the agent you spoke to and she has confirmed she has sent you an email with options on what we can do for you in this case.
Special orders are slightly difficult in that they can take up to 3 months to be dispatched. It is very unlikely that they will arrive at the same time, even if they come from the same supplier. They are often sourced on a case-by-case basis and usually from the individual publisher. We may, on occasion, be able to arrange a consolidated delivery, in order to save you delivery charges.
However, the reason we are not able to consolidate special orders is due to a general policy where we do not hold onto a customer's goods for an extended time, when they have already been paid for.
I will also contact you personally by phone as soon as possible to discuss further.
Kind regards,
Laura Seymour.
- Loot Customer Service Manager
Thank you for your feedback and we are sorry to hear of your frustration.
I've spoken with Tammy the agent you spoke to and she has confirmed she has sent you an email with options on what we can do for you in this case.
Special orders are slightly difficult in that they can take up to 3 months to be dispatched. It is very unlikely that they will arrive at the same time, even if they come from the same supplier. They are often sourced on a case-by-case basis and usually from the individual publisher. We may, on occasion, be able to arrange a consolidated delivery, in order to save you delivery charges.
However, the reason we are not able to consolidate special orders is due to a general policy where we do not hold onto a customer's goods for an extended time, when they have already been paid for.
I will also contact you personally by phone as soon as possible to discuss further.
Kind regards,
Laura Seymour.
- Loot Customer Service Manager
Best regards,