SA's worst online store

Without a doubt South Africa's worst online store. Frankly they have no business being in business. I placed an order on 24 August with an estimated delivery of 10 September. Received a delay e-mail on the 9th of September saying order will now be delivered 14 September. Order finally shipped on the 15th of September according to their website, however their website provides no way to track the courier and it never arrived. It doesn't even say who the courier is. Their last mail to me stated that they have a new courier partner that doesn't offer tracking. It is now 22 September, and still no sign of my order, no way to track it, no response to e-mail, and call centre just says to "wait until tomorrow". Since placing the order on 24 August I've placed no less than 3 orders with Takealot, all arrived earlier than expected, all could be tracked online, and all came with an SMS the day before and again on the day of the delivery to remind me it would be coming. They didn't move to "history" before being delivered. I order most of my stuff online, and have over the years ordered from just about every other online store big and small. I've also ordered from Amazon numerous times. the experience with Loot is by far the worst of any store. On top of this their website is outdated and pretty much the same as it was when it opened, their search functionality is terrible, and their customer service non existent. I'm genuinely confused by the fact that they're still open. How? I certainly wouldn't order from them again, saving R30 on a book simply isn't worth it if you're going to spend that money trying to figure out where your package is for the next month. What's more, it was for a birthday present, and the birthday date has since come and gone. Nee dankie.