Replacement/Refund

I ordered a set of ear phones from [URL Removed]<br> upon receiving them i found out that they had sent me the wrong product. Within the hour i had sent through a email stating the problem.<br> After 3 days i only got the reply and was told that it was an error on their part and that they would send through a driver the next day (i got this on email)<br> <br> Its been 2 weeks and im still waiting for the driver to fetch the product to be returned and still no refund!!<br> What irritates me the most is that they increased the price on the said product and i have to pay extra to buy it.<br> <br> Makro ran a promotion online for the same product and had i received my refund on time i would have been able to buy said product on special<br> <br> Since this is not my fault and you are to blame what will you be doing on your part to rectify this. cause i feel beyond inconvenienced and have lost out.