Really unhappy and frustrated client

Loot you need to seriously revisit your processes which include communication with clients and your SLA is pathetic. You also need to look at your online app it does not update so you cannot track your order. I placed an order on 03 September and when I followed last night, I was informed this morning you are still waiting for one of my items, and my delivery date has been changed to 11 Oct. My question was, was anyone going to inform me. Why did I have to follow up to find this out. I was then given the option to split my order. Why does it take more than a month. It's so frustrating please fix your bad service and update your online app for your clients to track their orders. Also make your complaints email address available so that we don't have to go the social media route.