Radio Silence from Loot.co.za

I see that Loot doesn't respond to reviews so I don't expect to make any progress with them through placing this review. It'll just be a rant session then.

I placed an order with four items. Loot had to cancel one of the items as they could not get stock from the supplier. Okay, I understand, no problem. These sorts of things happen. Loot gave me a R50 voucher for my next order, which I thought was a nice touch. However, they didn't say whether I would be refunded or credited for the item that they had to cancel.

Since 29 May 2020 I've e-mailed Loot about it three times, asked them about it on Twitter, and asked them about it on Facebook. The only response that I've received is one automated reply. I phoned Loot but they said that because of the volume of queries they're receiving, they've closed their customer services phone number and that I should e-mail them if my query has not been resolved through their social media channels.

So, their phone number is closed, they don't reply to e-mails, they don't reply to tweets, and they don't reply to messages on Facebook. And now I see that they don't reply to reviews on Hellopeter. I guess that leaves the Small Claims Court as the only option.