*** payment still not paid

Purchased dvd *** and blu ray *** Order Number *** they never had the products *** was paid, they are refusing to pay *** until I give proof of my banking details. Last Wednesday they sent a email saying "great news" this matter has now been resolved. The remaining *** has been released and should reflect in your account within 1-3 banking days. It is 4 "banking" days still nothing. Give the *** stop robbing people with their money. Sies