R10000 item not delivered

I placed an order on the 17th of July, with latest shipment date being the 18th of July and delivery being either Tuesday 21st or Wednesday 22nd (very specific) the following week.

This did not happen.

The tracking number given does not route to any known courier company and not the one listed on my account.

The information on my account is completely inaccurate with dates not being consistent.

Concerned that my R10000 purchase did not arrive, I tried calling Loot. They're not taking calls (fine, I understand the situation at the moment).

So I log a call on Friday 27th. A day later I receive an automated response saying someone will get back to me but may take a further 72 hours. I wait.

I follow up late on the 29th, as I have heard nothing yet.

I then try to contact them on Facebook... which apparently is a contact centre channel now. They respond to my initial message requesting the logged call number to follow up. Then no further response, my messages have not even been read.

Zero correspondence is the absolute worst, if there are delays or issues but this is communicated, at least manage my expectations.

Not saying anything at all, not being able to contact you, shocking!