Pre-Order Discrepancy

<p>I pre-ordered "No man's Sky" for the playstation 4 on Monday 8th 2016, the game was due for release on Tuesday the 9th 2016 internationally. </p> <p>I understand that Tuesday was a public holiday and so perhaps delivery could not be sent on the Tuesday ( It should have been as it's a pre-order). I however only received the product today on the 12/8/2016. This was after I had to phone in on the 11th to follow up on where the product was. Only then did you change the dispatch status.</p> <p> </p> <p>I have since received the product but with no pre-order incentive as advertised on the site. I phoned in to your customer care, only for them to tell me that there was no pre-order incentive for this title. Which is incorrect.</p> <p> </p> <p>I further sent an email to your customer care with an attachment showing the same pre-order product being sold on Takealot WITH the pre-order incentive, as the product display on the loot site changed after its release on Tuesday.</p> <p> This was your response:</p> <p> </p> <p>Loot.co.za<br /> 10:45 AM (2 hours ago) <br /> <br /> Dear Kyle,</p> <p>Thank you for your purchase on Loot.co.za!</p> <p>We have escalated your query regarding the "No Man's Sky (PlayStation 4, Blu-ray disc)" pre-order, to our gaming category manager.</p> <p><br /> We have also attempted contacting our suppliers to advise if the game came without the pre-order incentive in South Africa only, however, we were unable to get a response.</p> <p><br /> We can confirm that, unfortunately, this game has no pre-order incentive, nor was it advertised that it came with the incentive neither. </p> <p>We are sorry for the disappointment. </p> <p><br /> Please do let us know if we can be of any further assistance.</p> <p> <br /> With kind regards from,<br /> The Loot Customer Services Team.<br /> Loot T's & C's</p> <p> </p> <p>This is highly disconcerting, as you state that you tried contacting your supplier to which they did not answer, and then in the same mail confirm that there is no incentive? How can you confirm something without the answer from the supplier yet?</p> <p>Furthermore, you paint the picture that I am somehow imagining what I ordered from your site! This is unacceptable. You advertised a product which I ordered, I expect the order to arrive in its entirety.</p> <p> </p> <p>I am incensed that in this day and age, merchants such as yourselves would place the problem on the consumer. i could have easily bought from Raru or Takealot but decided to try out loot for the first time. This has been unpleasant to say the least. Again I have attached the same screenshot I sent to "Customer Care" to show that yes it is available in South Africa. Here is my order number for your reference RCTJ-111-B890.</p> <p> </p> <p>Regards,</p> <p> </p> <p>Kyle</p>