POOR SERVICE

I Have had many dealings with Loot before and it was always excellent. On 9 Jan 2023 it all changed. I ordered online. (ORDER NR KWDR-695 668. After a few days I noticed that the amount on my order was different than the amount I paid. Sent e-mail to customer care and was given ticket nr and someone would come back to me. Never did. Few days after that I phoned customer care. Was informed that stock was depleted. I specifically requested refund and not account credit to purchase item elsewhere. Operator advised my to send e-mail with cancellation request and banking details. Did that. Got another ticket nr and someone would get back to me. Never did. Send a follow up e-mail to ask for progress on refund. Got reply that the 2nd item is on its way to me. Then noticed my account was credited with an amount. Tried to phone customer care again to explain and get resolution. Just kept on ringing and call got cut off after a while. Loot has been fabulous in all they years dealing with them. I find the current situation unacceptable.