Poor service

The first time I ordered from Loot, I did it via Bidorbuy. The proof of payment had been forwarded and yet I received a message stating that Loot had logged a complaint against my account for failure to pay outstanding fees. I have now to date ordered from Loot.co.za directly, three different times. The first time my delivery date was pushed back once. The second time I ordered from them, my delivery date was pushed back 3 different times, resulting in a delivery delay of more than a month. And now on the third order, it has been delayed yet again. Whenever you email the customer care to complain about this, they simply email you back with excuses. Upon receiving my current delivery, I will be closing my account with them. This is unacceptable service. One cannot even blame the current crisis (Covid) for the delayed delivery, as it has occurred last year, before any trouble had started.