POOR SERVICE

I bought a brand new TV on Loot.co.za on Black Friday deal and it only took a whole month for the TV to be faulty and had to be repaired!! First of all i called in to be told i need to log the fault online, should take 48hrs to register and then collection of the unit. Collection was a huge issue since i no longer had the box, so i had to drive out the offices in Westlake to drop it off. Its been 3 weeks and still no new TV and no word either. i have to continuously follow up i am so tired of this poor service! Had i bought the same TV set on takealot, the entire experience, even if the TV was faulty, wouls have been so much easier!