poor service

I placed an order on the 9th of December, and I picked the economy delivery which clearly stipulates a delivery date of 22nd December, it is now the 23rd and the package has not arrived.<br> <br> I phoned the call centre and was told it's being packed, it will only arrive in 3 days, which would make it 4 days late. There was no explanation or apology for it being late, I was very nonchalantly told that I can be upgrade to 1 day delivery but then it would still only arrive tomorrow, making it two days late!!?<br> <br> This is just shocking service, for a company that make money from supplying and delivering items. <br> <br> I have organized to have someone at the anticipated delivery address on the 22nd but if it comes late nobody will be able to receive the parcel and this is now my problem to sort out and LOOT just doesn't care about it.<br> <br> I now have to travel to the warehouse in Lakeside, during crazy holiday traffic, to pick it up myself if I want it in time. This is the exact thing that I tried to avoid, by using your service. If I only knew that I couldn't trust your company to deliver on time I just wouldn't have bothered and done it myself.<br> <br> I will certainly think twice about ever ordering