Poor servIce

I placed an order on 24 November thinking it would be a 2-5 day waiting period. Have made contact with customer services twice to follow up as some items are Christmas presents!. Received an assurance that my goods would be dispatched by 18 December. Now on the 21st of December I receive notification that they have been sent but without the main item. A costly Kenwood food processor and no explanation about the missing item. <br> <br> What on earth am I supposed to do now?. Why did Martin not inform me that there was a problem so that I could have made other arrangements?. They have had my money for almost a month now.