Poor On-line Customer Service

Ordered cell phone, after waiting for 3 weeks and phone calls, checked on their site to see my order is cancelled. One major issue is they do not send or acknowledge an order, no email, no confirmation. If delay, no apology..staff know little about what is going on. The same response from all the ladies that answer the phone .."We are waiting from the supplier to send the item"..no they have no idea when the item will arrive..much more training needed. They do not respond to emails. At least other companies acknowledge your order, give you an approximate delivery date...send an email advising you days before if delay in processing. Loot online have no such customer service. Take the order...let the customer wait...if and when it arrives, well and good, if not..fob the customer off with a vague answer. I have ordered movies from them and most of the time they have been delivered, later than sooner. I see they are not given to responding to any of the complaints on Hello Peter. I needed the cell phone for a birthday gift and based on delivery time stated, ordered it well in advance. Now...they have cancelled the order. I am old and cannot run around shops, hence ordered online. Loot..you need to improve on your services, train your staff, Please.