Poor Customer/Repair Support. Never buy again at Loot.co.za

I have order a wireless headset. It was delivered in time. 9 Months later I picked up that there might be something wrong with the headset and submitted a return ticket where within 2 days the headset was picked up. Its been 4 week since the headset was picked and I need to keep following up on the status. The feedback every time is that either the headset is still being tested or en-route or sent off to the suppliers. Then then end we will have some feedback next and thanks for your patience. I'm beyond to point of being patience as to how long can it take to test and send a product off.